October 4, 2013 · 12:58 pm

Photographing sleeping people – data protection implications

Is it ever OK to photograph strangers on a train? asks Nell Frizzell, in a balanced, and nuanced, article in the Guardian

one new public transport phenomenon has recently crashed into my consciousness. Tumblr accounts dedicated to secretly photographing, uploading and then critiquing fellow commuters, have spored like bed bugs on a bus seat.

She correctly points out that domestic law, even to the extent that it gives effect to Article 8 of the European Convention on Human Rights, does not prevent, in general terms, the act of photographing an individual without their consent.

However, the practice she describes, of uploading photographs to social media sites, does engage, and, I would argue, breach, the Data Protection Act 1998 (DPA).

An image of a person is potentially (and in these specific cases almost certainly) their personal data (particularly bearing in mind the observation by the Court of Appeal in Durant v Financial Services Authority [2003] EWCA Civ 1746 that for information to be personal data it “should have the putative data subject as its focus”). The DPA contains an exemption (at section 36) from all the provisions of the DPA for processing of personal data by an individual for the purposes of that individual’s personal, family or household affairs (including recreational purposes) (the “domestic purposes exemption”). It is possible, although arguable, that the mere taking (and no more) of a photograph of someone on a train, would be caught by this exemption. However, once such a photograph is uploaded to the internet, the exemption falls away. This is because the European Court of Justice held, in a 2003 ruling that binds all inferior courts, that personal data posted on the internet could not be caught by the domestic purposes exemption (Lindqvist (Approximation of laws) [2003] EUECJ C-101/01).

That said, the Information Commissioner’s Office (ICO), which regulates the DPA in the UK, has shown reluctance to accept this authoritative statement of the law regarding the online processing of personal data. I have previously written about this, in the context of the ICO’s social media DPA guidance, which sidesteps (or, rather, ignores) the point. However, it might be more difficult for a domestic court (bound by the authority of Lindqvist) to ignore it in the same way, in the event that any case came before one for determination.

But therein lies the (lack of) rub. Uploading a photograph, without consent, of someone sleeping on a train is unfair, and therefore in breach of the first Data Protection Principle (because no Schedule 2 condition exists which permits the processing). But I struggle to imagine the chain of events which could give rise to a claim (for instance, the data subject would have to contact the photographer, or the site, to require them to cease processing on the grounds that doing so was causing, or was likely to cause, substantial damage or substantial distress, and the photographer, or site, would have to refuse).

So, ultimately, even though I’d argue that these sites, and those who upload to them, breach the DPA, the unwillingness of the ICO to exercise jurisdiction, and the unlikelihood of any legal claim emerging, mean that they can probably continue with impunity, unfairness notwithstanding.

As photographer Paul Clarke said in an excellent blogpost on the subject earlier this year

Sticking to rigid rules of law won’t help us very much. This might feel (it does to me) like gross intrusion on privacy. But being offensive is not enough to make something an offence.

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October 4, 2013 · 8:20 am

CQC and data protection, redux

In June this year I blogged about the furore caused when the Care Quality Commission (CQC) initially refused, citing data protection law, to identify four members of staff who were alleged to have tried to cover up an critical internally-commissioned report into its oversight of the University Hospitals Morecambe Bay NHS Trust.

Even Christopher Graham, the Information Commissioner got involved, saying

This feels like a public authority hiding behind the Data Protection Act – it’s very common but you have to go by what the law says and the law is very clear

and, perhaps as a result of his intervention, the day after the news broke, the CQC changed position, saying

We have reviewed the issues again with our legal advisers (and taken into account the comments of the Information Commissioner). In light of this further consideration, we have come to the view that the overriding public interest in transparency and accountability gives us sufficient grounds to disclose the names of the individuals who were anonymised in the report.

I had wondered if the reason for the initial non-disclosure was because of doubt as to the veracity of the reported cover-up comments, perhaps in conjunction with a challenge by the data subjects, on the basis that publishing that they had made those comments was untrue, and potentially defamatory and, therefore, in breach of the Data Protection Act 1998 (DPA):

on the information currently available, there is perhaps a lack of hard evidence to establish to an appropriate level of certainty that the person or persons alleged to have suppressed the report did so, or did so in the way they are alleged to have done. For that reason, it could indeed be a breach of the DPA to disclose the names at this stage

Yesterday, news emerged that the CQC had published a statement on its website exonerating one of the people named

  • Anna Jefferson had not used “any inappropriate phrases” as attributed to her by one witness quoted in the Grant Thornton report; and

  • Anna Jefferson had not supported any instruction to delete an internal report prepared by a colleague – Louise Dineley.

The CQC regrets any distress Anna Jefferson has suffered as a consequence of this matter

So, it looks like someone was wrongly identified as committing an act of misconduct. Ms Jefferson is said to have been “deeply upset” by the allegations, and describes it as having been a “difficult time”.

In a postscript to my original blog post I wondered idly about

the rather interesting (if unlikely) possibility that the persons now named could complain to the ICO for a determination as to whether disclosure was in fact in breach of their rights under the DPA

It is possible that the statement on the CQC website is in fact an attempt to avoid this, or alternative, legal action. I wonder if Christopher Graham is going to revisit his comments.

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October 3, 2013 · 3:40 pm

Leveson, LJ – defender of the press

Lord Justice Leveson, new President of the Queen’s Bench Division, is not the most popular judge amongst journalists and press barons.

So, in the week before the Privy Council meets to decide which system of press regulation will prevail, his detractors might take a moment to read a recent judgment of his in the Court of Appeal (Jolleys, R. v [2013] EWCA Crim 1135).

The appeal, by the Press Association, represented by the formidable Mike Dodd, was from a decision of a Recorder in Swindon Crown Court, purporting to have been made under section 39 of the Children and Young Persons Act 1933 preventing media reporting of information relating to the youngest (15-year-old) child of the defendant in the case (despite the fact that some of the information had been in the public domain prior to the making of the order). It was said that the court specifically prevented a reporter present from making representations prior to its making:

the order was put into place until it would be “properly argued” by counsel and “by somebody from the press if need be” [para 4]

This was, as Leveson LJ identified, in breach of rule 16 of the Criminal Procedure Rules, which provides that the court must not impose a rerporting restriction “unless each party and any other person affected…is present; or has had an opportunity (i) to attend, or (ii) to make representations”:

It cannot be suggested that the press were not affected by the order; indeed, it was specifically to restrict what could be reported that the order was made. This failure to allow representations at that stage represented a serious inroad into the respect owed to the press concerned to report criminal proceedings. [para 6]

Section 39 of the Children and Young Persons Act 1933 provides that

In relation to any proceedings in any court the court may direct that –

a. no newspaper report of the proceedings shall reveal the name, address, or school, or include any particulars calculated to lead to the identification, of any child or young person concerned in the proceedings, either, as being the person by or against, or in respect of whom proceedings are taken, or as being a witness therein;

b. no picture shall be published in any newspaper as being or including a picture of any child or young person so concerned in the proceedings as aforesaid;

except in so far (if at all) as may be permitted by the court.

And the Press Association successfully argued that “concerned in the proceedings” in section 39(a) could not be extended to a child who was merely the son of a defendant, but otherwise unconnected:

In relation to criminal proceedings, this can only include a child or young person who is the victim of an alleged offence, or the defendant or a witness; in civil proceedings, it could also include a child or young person on behalf of whom an action was being brought, for example, in relation to a road traffic accident or medical negligence. [para 12]

and this was supported by the unanimous view of the House of Lords in Re S (A Child) (Identification: Restrictions on Publication) [2005] AC 593  and the Court of Appeal in Re Trinity Mirror and others (A and another intervening) [2008] EWCA Crim 50 in which latter case the court had also rejected the proposition that a court’s inherent jurisdiction justified the making of an order to similar effect on Article 8 grounds

We must however add that we respectfully disagree with the judge’s further conclusion that the proper balance between the rights of these children under Article 8 and the freedom of the media and public under article 10 should be resolved in favour of the interests of the children. In our judgment, it is impossible to over emphasise the importance to be attached to the ability of the media to report criminal trials…If the court were to uphold this ruling so as to protect the rights of the defendant’s children under article 8, it would be countenancing a substantial erosion of the principle of open justice to the overwhelming disadvantage of public confidence in the criminal justice system, the free reporting of criminal trials and the proper identification of those convicted and sentenced in them [paras 32 and 33 of Re Trinity Mirror and others]

Leveson LJ identified other problems with the Recorder’s approach

he [also] approached the issue from the wrong direction. It was for anyone seeking to derogate from open justice to justify that derogation by clear and cogent evidence…The order was made when defence counsel asserted the likelihood of the defendant’s son suffering “the most extraordinary stigma through no fault of his own” which caused the Recorder to ask the reporter what the need for identifying the son was, rather than whether it was necessary to restrict his identification. [para 16]

and the point was made that a section 39 order, although generally obeyed in spirit as well as letter by the press, may not be the most appropriate form of order, applying as it does only to reports in newspapers, and in sound and television broadcasts: social media are not caught by it (“any further developments in this area of the law must be for Parliament”). This purported order had been “loosely” made, and Leveson LJ stressed that

Where such orders are made, they should be restricted to the language of the legislation

Mike Dodd had stated that the problems identified by this case were not uncommon, and the appeal was brought to

highlight what he contends is a continuing problem for journalists and the media, namely the willingness of courts to make unnecessary orders or to assume powers that they do not have. He submits that the courts all too often seem unaware of the guidance that is available and leave it to individual reporters (who will not be as versed in the law as the court, with the assistance of counsel, should be) to attempt to challenge the approach.

This concern was recognised

The requirements of open justice demand that judges are fully mindful of the underlying principles which this judgment has sought to elucidate

and Leveson LJ calls for – in those cases where “there is the slightest doubt, or any novel approach is suggested” regarding the appropriateness of a section 39 order being made – notice to be given in good time but also (without prejudice to the right of the press to advance its own arguments) for counsel “to research and develop the arguments to assist the court in a balanced way”.

Who said Leveson was an enemy of the press?

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October 3, 2013 · 2:34 pm

Two more years for Chris Graham?

I think one mark of a true information rights nerd is whether they read minutes of meetings at the Information Commissioner’s Office (ICO), which are published, with a generally admirable commitment to transparency, on their website.

While browsing some recent minutes (of the Management Board meeting of 22 July) I noticed something interesting, which I wasn’t aware of (and haven’t seen anyone else pick up on?). Under a heading of “Major issues affecting the ICO” is

The Ministry of Justice has confirmed the Government’s intention to recommend to HM The Queen that Christopher Graham is reappointed as Information Commissioner [IC] for a period of two years following his current tenure ending in June next year.

The IC is a Crown appointment and his or her tenure is set at five years (paragraph 2(1) of Schedule 5 of the Data Protection Act 1998) but, by virtue of paragraph 2(5) he or she may be reappointed, provided he or she is not over 65, or has not already served for fifteen years. The reappointment of Christopher Graham (born 1950) will (if it happens) take him to that retirement age of of 65.

This is hardly shock news: all three of Graham’s predecessors as IC (formerly “Data Protection Registrar”) were reappointed after their initial terms of office, and he has, on most objective analyses, performed well in office: he got rid of the appalling backlog of Freedom of Information cases he inherited, and has been an effective stern-faced enforcer of data protection breaches. What he hasn’t done, yet, is see the implementation of the General Data Protection Regulation – the updating of the creaking 18-year-old current European data protection regime. But, given the apparently interminable wrangling about that instrument, one wonders whether an extra two years, starting in June 2014, will even help him achieve that.

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October 3, 2013 · 12:35 pm

Unintended FOI consequences

A nice little example of how a Freedom of Information (FOI) request can sometimes bring about an unexpected change, and advance a cause which has little to do with FOI.  Although in this instance I’m undecided whether this was a good thing or not.

On 3 January this year the Information Commissioner’s Office (ICO) issued a decision notice in respect of two requests for information made to Thames Valley Police (TVP) relating to

an incident in which the complainant’s driveway was blocked by the vehicle of someone he believes was visiting TVP headquarters

The ICO was satisfied, on the correct test of the balance of probabilities that TVP did not hold this information.

Nonetheless, the requester appealed that decision to the First-tier Tribunal (Information Rights), which has just issued a decision, in the form of a Consent Order disposing of the proceedings. The Schedule to the Consent Order explains

Thames Valley Police will give full and reasonable consideration to the reinstatement of 6 monthly liaison meetings with residents living in the vicinity of TVP HQ South with the objective of avoiding any unreasonable impact of operational activities on local residents

In consequence of this (and the agreement of the ICO) the request and the appeal have been withdrawn by the requester. So, a satisfactory outcome for the parties was achieved (although one notes that if the meetings are not arranged to the satisfaction of the requester, he will submit a further FOI request about the original incident!).

Of course, it would be have been preferable if this compromise could have been agreed in February 2011, when the requests first started. And a large amount of public money has been expended on something which is only very loosely, if at all, related to the aim of FOI (as stated in the explanatory notes to the Act): to provide a right of access to recorded information held by public authorities.

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September 29, 2013 · 5:56 pm

A million data breaches?

Is it realistic for the ICO to expect all SMEs to encrypt hardware? And if those SMEs don’t, is it realistic to expect the ICO to enforce against what must be mass non-compliance?

Accurate figures for annual thefts and losses of laptops in the UK are not easy to come by – perhaps the most commonly-cited figure is the estimated 1 million from Sony’s Vaio Business Report 2013. On any analysis, though, it’s a relatively common occurrence.

A large proportion of these will be laptops containing personal data of people other than the owner of the device. And in many cases the device, or part of it, will be used for business purposes, often by small and medium-sized enterprises (SMEs). Personal data processed solely for domestic purposes is outwith the obligations of the Data Protection Act 1998 (DPA), but any personal data processed for business purposes is caught by the Act, and the person or business processing that data is likely to be a data controller.

As data controller, they will have an obligation inter alia to take “Appropriate technical and organisational measures …against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data” (Principle 7 of Schedule One, DPA). A serious contravention of this obligation, of a sort likely to cause serious damage or serious distress, can lead to the Information Commissioner’s Office (ICO) serving the data controller with a Monetary Penalty Notice (MPN), under section 55A, to a maximum of £500,000.

And so it was this week that the ICO served Jala Transport Ltd, an oddly-named loans company, with an MPN of £5000 after

a hard drive containing financial details relating to all of the sole proprietor’s approximately 250 customers…[was stolen] from the business owner’s car while it was stationary at a set of traffic lights in London

The hard drive was in a case, with documents and some cash, and has still not been recovered.

Despite one’s possible distaste for the nature of the business involved (it may be difficult to muster much sympathy for a loans company), this case raises some interesting points, specifically for small-to-medium enterprises (SMEs) but also in general.

The MPN itself reveals that the business did not have a backup of the hard drive. This is a ridiculous oversight, when secure storage is simple, and cheap. But

it was taken home at the end of each working day for business continuity purposes and to reduce the risk of damage or theft

However, by not

closing the car window and placing the briefcase in the boot of his car or out of sight

this unsuccessful but probably well-meaning attempt at data security -and a business continuity plan – became an aggravating factor.

However, what really did for the proprietor was, “crucially”, that although the laptop was password-protected, it was not encrypted, and this led the ICO to repeat previous warnings about the need for encryption in these circumstances

We have continued to warn organisations of all sizes that they must encrypt any personal data stored on portable devices, where the loss of the information could cause clear damage and distress to the customers affected…if the hard drive had been encrypted the business owner would not have left all of their customers open to the threat of identity theft and would not be facing a £5,000 penalty following a serious breach of the Data Protection Act

Several questions are raised by this case, and this approach by the ICO. Firstly, encryption, for individual devices, is not necessarily straight-forward, and carries its own risks. This is not to say that attempts should not be made at either full disk encryption or file/folder encryption, but not all SMEs necessarily have the time or expertise to explore this effectively. Secondly, one notes that one of the reasons the MPN was imposed was because the ICO felt that the serious contravention of the DPA was of a sort likely to lead to serious damage in the form of identity theft. It was a very similar argument that the Information Tribunal recently refused to accept as being a likely consequence of another serious contravention, when it upheld Scottish Borders Council’s recent MPN appeal. £5000 is not a huge amount, and the time and expense of pursuing an appeal might be too much, but it will be interesting to see if one is lodged.

Finally – following on from the point that encryption of single standalone devices isn’t necessarily straightforward – one has to wonder how many of those estimated one million lost and stolen laptops were encrypted, and, of those that weren’t, how many contained personal data which required the relevant data controller to observe the security obligations of the DPA. Jala Transport appears to have taken the admirable, but perhaps ill-conceived, decision to report the theft to the ICO itself (and may now be regretting that decision).

If all the data controllers of those thousands and thousands of laptops lost or stolen annually reported the loss to the ICO, how many would have to own up to lack of encryption, and be liable to a similar or possibly larger MPN? And could the ICO possibly cope with the workload?

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September 28, 2013 · 8:44 am

It’s our Right to Know, Mr ICO

On 29 August the Information Commisioner’s Office (ICO) served a monetary penalty notice (MPN) of £100,000 on Aberdeen City Council. MPNs can be served on a data controller under section 55A of the Data Protection Act 1998 (DPA) for a serious contravention of the Act of a sort likely to cause serious damage or serious distress. In this instance, the ICO explained

sensitive information relating to social services involvement with several individuals [was] published online. The information included details relating to the care of vulnerable children.

The circumstances under which this happened were

a council employee accessed documents, including meeting minutes and detailed reports, from her home computer. A file transfer program installed on the machine automatically uploaded the documents to a website

Many people in the field of information rights have concerns that there is a significant lack of understanding on the part of many about the risk of inadvertently disclosing personal data on the web. In view of this, I though I would simply ask the ICO, and the Council, what website was involved, in order to inform my understanding. So I tweeted

What “website” were the files uploaded to?

I reminded the ICO and the Council on several occasions about this, and pointed out it was a valid request under the Freedom of Information Act 2000 (FOIA) and Freedom of Information (Scotland) Act 2002 (FOI(S)A), even though I had really only wanted a quick factual reply. The Council have asked me to contact them separately to make the FOI(S)A request, and I’m aware the Scottish Information Commissioner takes a different view on tweeted requests to her counterpart for the rest of the UK, so I’ve banged in a request at WhatDoTheyKnow. The ICO, by contrats, did treat my tweet as a valid request (although I got no acknowledgment of this, contrary to their good practice guidance) and responded yesterday on the twentieth working day, with a link to their disclosure log

Those who know me will be unsurprised to know that I don’t accept the refusal, and also unsurprised to know that, on International Right to Know Day 2013 I’ve submitted a crashingly pompous request for ICO to conduct an internal review. Here it follows, in all said crashing pomposity:

Please review your refusal to disclose information.

On 29 August you served a Monetary Penalty Notice on Aberdeen City Council

“after a council employee accessed documents, including meeting minutes and detailed reports, from her home computer. A file transfer program installed on the machine automatically uploaded the documents to a website, publishing sensitive information about several vulnerable children and their families, including details of alleged criminal offences”

I asked, on 30 August, “What ‘website’ were the files uploaded to?”

You have refused to disclose, claiming the exemption at section 44 of the Freedom of Information Act 2000, which provides an exemption “if disclosure [of the information] (otherwise than under this Act) by the public authority holding it…is prohibited by or under any enactment”. You say disclosure is prohibited, because “the information was provided to the ICO in confidence as part of our regulatory activities” and that the provisions of section 59(1) of the Data Protection Act 1998 forbid disclosure. Section 59(1) says

“No person who is or has been the Commissioner, a member of the Commissioner’s staff or an agent of the Commissioner shall disclose any information which—

(a)has been obtained by, or furnished to, the Commissioner under or for the purposes of the information Acts [of which FOIA is one],

(b)relates to an identified or identifiable individual or business, and

(c)is not at the time of the disclosure, and has not previously been, available to the public from other sources

unless the disclosure is made with lawful authority”

I am happy to concede that a) and b) are met here, but not c). This is because section 59(2) explains what “with lawful authority” means. Firstly, and largely as an aside, section 59(2)(a) says that a disclosure is made with lawful authority if

“the disclosure is made with the consent of the individual or of the person for the time being carrying on the business”

I am surprised you do not feel that, in your role as a public authority but also as the regulator for Freedom of Information, it would be prudent and transparent simply to ask the Council whether it consents. Nonetheless, on a strict reading of the law, I concede that you do not have an obligation to do so.

Secondly (and I note you do not even address this important provision), section 59(2)(e) says that disclosure is made with lawful authority if

“having regard to the rights and freedoms or legitimate interests of any person, the disclosure is necessary in the public interest”

I would argue that analysis of whether this provision permits disclosure requires a two-fold test. Firstly, is disclosure necessary in the public interest? Secondly, if it is, do the rights and freedoms or legitimate interests of any person militate against this public-interest disclosure?

On the first point, I am not aware of any direct authority on what “necessary” means in section 59(2)(e) of DPA, but I would argue that it imports the meaning adopted by leading European authorities. Thus, as per the high Court in Corporate Officer of the House of Commons v The Information Commissioner & Ors [2008] EWHC 1084 “‘necessary”…should reflect the meaning attributed to it by the European Court of Human Rights when justifying an interference with a recognised right, namely that there should be a pressing social need and that the interference was both proportionate as to means and fairly balanced as to ends”. It is my view that there is a pressing social need to recognise the risks of indavertent uploading to the internet, by public authorities and others, of sensitive personal data, especially when this is by automatic means. Other examples of recent incidents and enforcement action illustrate this. For instance, as your office is aware, there have been reports that a regional Citizens’ Advice Bureau has indavertently made available on the internet very large amounts of such data, probably because of a lack of technical knowledge or security which resulted in automatic caching by Google of numerous files https://informationrightsandwrongs.com/2013/09/24/citizens-advice-bureaucracy/. Also for instance, as you are aware, there have been many many examples of indavertent internet publishing of personal data in hidden cells in spreadsheets http://www.ico.org.uk/news/blog/2013/the-risk-of-revealing-too-much. There is a clear lack of public understanding of the risks of such indavertent disclosures, with a consequent risk to the privacy of individuals’ often highly sensitive personal data. Any information which the regulator of the DPA can disclose which informs and improves public understanding of these risks serves a pressing social need and makes the disclosure “necessary”.

On the second point, I simply fail to see what rights and freedoms or legitimate interests of any person can be engaged, let alone suffer a detriment by disclosing what public website the Council employee uploaded this to. If there are any, it would be helpful if your response to this Internal Review could address this. It may be that you would point to the information having been provided to you in confidence, but I similarly fail to see how that can be: was this an express obligation of confidence, or have you inferred it? In either case, I would question (per one the elements of the classic formulation for a cause of action in breach of confidence given by Megarry J in Coco v A.N.Clark (Engineers) Ltd [1969] R.P.C. 41) whether the information even has the necessary quality of confidence (this was a public website after all).

I hope you can reconsider your decision.

best wishes

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September 24, 2013 · 5:22 pm

Citizens Advice Bureaucracy?

It’s always hard when those you admire let you down (Van Morrison duetting with Cliff Richard*, Godfather 3, Larkin’s letters) and I preface what follows with an assertion that I think Citizens Advice Bureaux (CABs) are a force for good, and one that takes on even more importance as the government butchers the legal aid system. However, when those you admire do let you down, it is important not to shrink from criticism.

Last week reports emerged of what appeared to be a very serious incident of inadvertent exposure of large amounts of potentially highly sensitive data of clients of Newcastle Citizens Advice Bureau. I think the Northern Echo were the first traditional news source to break the story (after @FOIMonkey had announced the unfortunate discovery on twitter). Other outlets soon picked this up, including the BBC. What had apparently happened, said the BBC, was

About 1,300 files containing names, addresses, debt history and criminal records were accidentally made available on the internet.

This is no small matter for an organisation which requires, and indeed prides itself on, total confidentiality between it and its clients.

The Chief Executive of Newcastle CAB had reassuring words:

Shona Alexander, chief executive of the branch, said:

This isolated incident at Newcastle CAB is being thoroughly investigated…I’d like to reassure people that, because we take data protection extremely seriously, they can speak to us in total confidence. All Newcastle CAB staff and volunteers are fully trained in information assurance.

(Although, as Tim Turner pointed out, this bore some resemblance to a platitudinous quote given by Greater Manchester Police when they had contravened the Data Protection Act 1998, and as @FOIMonkey suggested, “isolated incident” is an odd way to describe the apparent long-term inadvertent disclosure of 1300 files in 16gb of client data cached by Google.)

However, it was reassuring to know that this compromised data had been identified, and would be removed, with the assistance of Google. Google are, I understand, generally happy to assist with removal, although each one (and there were hundreds here) normally requires a separate request and takedown is effected normally within twenty-four hours (there is also a process whereby site owners can ask that cached copies of entire directories/sites are removed). @FOIMonkey even had the decency and public-spiritedness to get Google to take many down herself, in what was I am sure a time-consuming task of no direct benefit to her.

But this morning (24 September), when I checked twitter, I noticed that @FOIMonkey had tweeted yesterday

Concerned that 5 days after the Newcastle CAB data breach came to light, the information is still online. Please sort them out @ICOnews

She went on to show that more than 11,000 files had still not been removed, pointing out that “it could all have been removed by now”.

Now, in terms of data protection law, I think it is the case that each local CAB functions as a separate data controller, with attendant legal obligations and liabilities, but it seems clear that regional CABs operate under the umbrella of the national organisation, and it seemed to me that this was an issue of general seriousness and importance for the CAB nationally. So I took the time to search out the CAB’s senior press officers, all of whom are on twitter, and asked them for comment, but got no reply.

I then emailed their Press Office, asking for comment, but was merely referred to a statement from last week which (obviously) made no reference to this current issue about apparent failure to remove the data. I pointed this out in reply, and, when I pushed them to say whether they had any further comment, was referred back to the earlier irrelevant statement they had given me earlier.

Meanwhile, I saw that the Assistant Chief Executive of the national CAB was active on twitter, and I asked him for comment. He replied

we take client data protection extremely seriously and working hard with both ICO and Google to resolve this local issue

Which is more like a parroting of the original press release, rather than an answer to the question posed.

It may be that, behind the scenes, frantic efforts are being made and have been made since last Wednesday to remove this data. Maybe Google are being awkward for some reason. I don’t know, but if so, I struggle to understand why we can’t be told this, and why, while we are given bland and unreassuring statements, the only person who publicly seems to be making successful efforts to have the data removed is someone with no obligation to do so, and who alerted the CAB to the problem in the first place.

*Van’s not too bad actually.

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September 20, 2013 · 6:51 am

Must Try Harder

So, I managed to get a piece run on the Guardian Public Leaders network on the continuing incidents of or risks of exposure of sensitive personal data in pivot tables. I tried to argue that those in the know probably know about these risks, and that those not in the know don’t. I suggested the Information Commissioner’s Office (ICO) and the government could do more to alert the latter.

Although I got nice and positive feedback from friends/colleagues/fellow professionals, there appears to have been very little interest. Clearly it’s not a subject that interests lay people (or rather, it’s probably a subject which actually repels lay people). But that was rather my point: as long as the relevant regulators and policy-makers don’t take sufficient steps to issue warnings and guidance these and similar breaches of data security will continue to happen.

What I’m slightly surprised at is the lack of any response from the ICO. I noticed that Tim Turner asked the ICO twitter account if they had a response to the piece, but, unless it was off-line, he appeared to get no response. And I asked their press office, again, with no reply (maybe the press office was the wrong place to ask?).

In the article I also called on government departments to do more. That’ll be my next move. The problem of inadvertent internet disclosure of sensitive data, normally through ignorance of technology, continues, and it goes broader than pivot tables. As public authorities, in particular, are being required to open up more and more data to promote transparency and economic growth, this is going to become more and more serious. We can’t pretend the gulf between those ambitions and the technological knowledge of some of those doing the “opening up” is a minor problem. Authorities need guidance, and, where appropriate, warnings, and these need to be targetted at the right people within organisations. The ICO and government cannot always rely on, say, data protection officers to do this.

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September 13, 2013 · 7:14 am

Thanks for the memory walk

All human things/ Of dearest value hang on slender strings*

Ten days or so ago I asked for donations for a charity walk a friend and I were about to do. Normally, in a very English way, we don’t ask for donations for this sort of thing, but just make one ourselves and then feel guilty we haven’t raised more. This time I decided to ask, and was blown away by the response. With direct donations to the Alzheimer’s Society and cash donations we raised close to £550.

And in the beautiful grounds of Hall Barn, once home to Edmund Waller*, last Sunday, we barely exerted ourselves for five whole gentle kilometres. What was very, and rather unexpectedly hard, however, was hearing the stories of other walkers. Dementia affects so many lives in such horrible ways, and this was reflected by the fact that many people who had donated said how they had experienced it in their families.

I said I would run part of it, and I did – all of about three strides. So we didn’t get a picture, but if we had it wouldn’t have been pretty. I will post another picture, sadly from a few years ago, of someone who would have recognised and been truly grateful, as we are, for the kind, kind donations and support for such an important charity.

DSC00159

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