Category Archives: Information Tribunal

November 4, 2013 · 2:24 pm

Walberswick Vexatiousness

Back in August of this year I blogged about an interesting decision by the First-tier Tribunal (Information Rights) (FTT) which approached the subject of “vexatiousness” (section 14(1) of the Freedom of Information Act 2000 (FOIA) by observing that what might be an excessively burdensome to a small public authority (such as a rural parish council) might not be so to a large public authority.

The public authority in question was Walberswick Parish Council, and, since that decision, there have been two others, meaning that Walberswick now has more experience in the FTT than most county councils and many other huge public authorities.

All three cases relate to refusals to disclose information on the grounds that the requests were vexatious, and the most recent – McCarthy v IC & Walberswick Parish Council – is no different: and, indeed, they all follow the line of authority on vexatiousness laid down by the Upper Tribunal earlier this year in ICO v Devon County Council and Dransfield GIA/3037/2011. What is noteworthy, however, is the disapproval with which the judge clearly views the continuing vexatious requests being made to Walberswick:

WPC is a parish council, not a department of state. The limits on its resources were well-known to the Appellant and to everybody else involved in this unhappy saga…It is plain that FOIA requests, both those made by the Appellant and the others of which he was concurrently aware, reduced WPC to paralysis…Furthermore, it was perfectly plain to any sensible individual and without doubt to one of the Appellant`s sophistication and social awareness that such pressure would drive elected and ultimately appointed councillors from office, as well as their clerk, who was at the centre of the battle.

Indeed, so concerned was the FTT that, very unusually, it put future requesters on warning on potential costs

WPC will not function as a democratically elected body until this bombardment by FOIA requests ceases. That may well mean that, as here, intrinsically reasonable requests for information are treated as vexatious if part and parcel of a sustained assault motivated by a desire to disrupt. Crippling a parish council by subjecting it to ceaseless interrogation is not a sensible way to improve its service to local residents nor to fulfil its duties under FOIA…it is highly unlikely that any future appeal from this parish council will be decided on different principles or without regard to the outcome of this and earlier appeals relating to Walberswick. Unsuccessful appeals by campaigning requesters may well attract the unusual sanction of orders for costs

(In passing, I would query whether this statement is potentially prejudicial to future cases in the FTT, and could actually deter people from making legitimate requests. In fact, it seems to suggest that any FOIA request to Walberswick could be considered to be prima facie vexatious. In fairness to the FTT though, this is merely the outcome of the “sustained assault” by the current campaigners).

Awards of costs in the FTT are very rare (I can only recall three cases). To put as-yet-unknown requesters, who haven’t yet made requests, on notice is a measure of how seriously the FTT view the harm caused by a campaign such as that experienced by Walberswick. In administrative law we already have the concept of Wednesbury Unreasonableness – one wonders if, in this particular branch of administrative law, we should start using Walberswick Vexatiousness as a term of art?

1 Comment

Filed under Freedom of Information, Information Tribunal, Upper Tribunal, vexatiousness

Tagged as

October 25, 2013 · 4:02 pm

One for the insomniacs – Upper Tribunal on EIRs and commercial confidentiality

In May 2012 I blogged about a case in the First-tier Tribunal (Information Rights) (FTT).  It was an appeal by  Swansea Friends of the Earth against a decision of the Information Commissioner (IC) not to require the Environment Agency to disclose  information relating to financial guarantee arrangements put in place a landfill site operator, as a condition for obtaining a permit to operate a waste landfill site near Swansea.

I was critical of the FTT’s approach to breach of confidence, as it applies to the Environmental Information Regulations 2004 (EIR). However, with the handing down of judgment by the Upper Tribunal, following an appeal by Natural Resources Wales, as successor to the Environment Agency, I see I was wrong on two points (one minor, one major), right on another, and my key point was left undecided. Exciting stuff folks – hold on to your hats!

My minor error was to repeat the FTT’s description of Megarry J’s classic tri-partite breach of confidence test in Coco v A N Clark (Engineers) Ltd [1969] RPC 44 as being a common law doctrine. As the Upper Tribunal points out

That, to be correct, is a decision about the equitable doctrine of confidential communication (not the common law) that may arise otherwise than by contract between the parties

Silly me. Silly FTT.

Natural Resources Wales argued before the Upper Tribunal that

there was a statutory obligation in place [militating against disclosure], so that the Agency did not have to rely on equitable grounds

And this goes to my major error, which was to overlook, in striving to make a point of general application about the modern development of the law of confidence, that in this specific case the IC’s original Decision Notice had found that information in question was confidential for the purposes of Regulation 12(5)(e) of the EIR firstly because the provisions of the Pollution Prevention and Control (England and Wales) Regulations 2000 (PPCR) (which were the regulations – since revoked and remade – which applied to the licence in question) effectively made it so, and only secondly because the information and the circumstances by which it came into the Environment Agency’s control met the Coco v Clark tests.

Regulation 12(5)(e) provides that

a public authority may refuse to disclose information to the extent that its disclosure would adversely affect…the confidentiality of commercial or industrial information where such confidentiality is provided by law to protect a legitimate economic interest

The Upper Tribunal held that the FTT had erred in law, saying (paragraphs 51-52), as had the IC in the first instance, that relevant provisions of the PPCR meant that confidentiality was “provided by law to protect a legitimate economic interest”:

disclosure of the relevant information would adversely affect confidentiality “where such confidentiality is provided by law to protect a legitimate economic interest”… Here that must be regarded as a reference across to regulation 31 of the 2000 Regulations. Regulation 31(1)(a) makes an express reference to commercial confidentiality. The factual background to these appeals makes it plain that the figures in question here were figures produced within the 2000 Regulations framework and were subject to the necessary application and ruling to protect confidentiality of them

So it was not necessary to consider whether the information was also covered by the equitable doctrine of confidence.

The point on which I was right (in my original post) was regarding whether, or the extent to which, regulation 12(5)(e) of the EIR was directly comparable to the similar section 41 of the Freedom of Information Act 2000 (FOIA). I said

This extension of the FOIA confidentiality principles into the EIR is controversial…

and the Upper Tribunal judge says

the tests in section 41 and regulation 12 are separate and cannot be read together to include in one something in the other simply because they deal with similar issues

which is pretty unequivocal (and see also Chichester District Council v IC and Friel (GIA 1253 2011), cited as authority for the lack of analogy between the two).

Finally, another point I hadn’t addressed (although Phil Bradshaw did, in the comments to my original post) concerns the failure by the FTT to distinguish between the location of information in documents, with the information itself. The FTT had said

the information came into existence through a process of negotiation between the parties

but this surely was not the case – rather, documents, containing information, came into existence through a process of negotiation. But the information itself was caught by regulation 12(5)(e)

the focus is on this information, not on any particular document or form in which those figures are recorded or any process by which they emerged. I accordingly agree with the challengers that in so far as the First-tier Tribunal concerned itself with the specific location of those figures in specific documents produced as part of the licensing process rather than the information itself it was wrong in law

So there you have it. A rip-roaring convoluted run-through of why an obscure old blog post by me was slightly wrong and slightly right. I aim to please.

Leave a comment

Filed under Confidentiality, Environmental Information Regulations, Freedom of Information, Information Commissioner, Information Tribunal, Upper Tribunal

Tagged as ,

October 3, 2013 · 12:35 pm

Unintended FOI consequences

A nice little example of how a Freedom of Information (FOI) request can sometimes bring about an unexpected change, and advance a cause which has little to do with FOI.  Although in this instance I’m undecided whether this was a good thing or not.

On 3 January this year the Information Commissioner’s Office (ICO) issued a decision notice in respect of two requests for information made to Thames Valley Police (TVP) relating to

an incident in which the complainant’s driveway was blocked by the vehicle of someone he believes was visiting TVP headquarters

The ICO was satisfied, on the correct test of the balance of probabilities that TVP did not hold this information.

Nonetheless, the requester appealed that decision to the First-tier Tribunal (Information Rights), which has just issued a decision, in the form of a Consent Order disposing of the proceedings. The Schedule to the Consent Order explains

Thames Valley Police will give full and reasonable consideration to the reinstatement of 6 monthly liaison meetings with residents living in the vicinity of TVP HQ South with the objective of avoiding any unreasonable impact of operational activities on local residents

In consequence of this (and the agreement of the ICO) the request and the appeal have been withdrawn by the requester. So, a satisfactory outcome for the parties was achieved (although one notes that if the meetings are not arranged to the satisfaction of the requester, he will submit a further FOI request about the original incident!).

Of course, it would be have been preferable if this compromise could have been agreed in February 2011, when the requests first started. And a large amount of public money has been expended on something which is only very loosely, if at all, related to the aim of FOI (as stated in the explanatory notes to the Act): to provide a right of access to recorded information held by public authorities.

Leave a comment

Filed under Freedom of Information, Information Commissioner, Information Tribunal

Tagged as ,

September 29, 2013 · 5:56 pm

A million data breaches?

Is it realistic for the ICO to expect all SMEs to encrypt hardware? And if those SMEs don’t, is it realistic to expect the ICO to enforce against what must be mass non-compliance?

Accurate figures for annual thefts and losses of laptops in the UK are not easy to come by – perhaps the most commonly-cited figure is the estimated 1 million from Sony’s Vaio Business Report 2013. On any analysis, though, it’s a relatively common occurrence.

A large proportion of these will be laptops containing personal data of people other than the owner of the device. And in many cases the device, or part of it, will be used for business purposes, often by small and medium-sized enterprises (SMEs). Personal data processed solely for domestic purposes is outwith the obligations of the Data Protection Act 1998 (DPA), but any personal data processed for business purposes is caught by the Act, and the person or business processing that data is likely to be a data controller.

As data controller, they will have an obligation inter alia to take “Appropriate technical and organisational measures …against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data” (Principle 7 of Schedule One, DPA). A serious contravention of this obligation, of a sort likely to cause serious damage or serious distress, can lead to the Information Commissioner’s Office (ICO) serving the data controller with a Monetary Penalty Notice (MPN), under section 55A, to a maximum of £500,000.

And so it was this week that the ICO served Jala Transport Ltd, an oddly-named loans company, with an MPN of £5000 after

a hard drive containing financial details relating to all of the sole proprietor’s approximately 250 customers…[was stolen] from the business owner’s car while it was stationary at a set of traffic lights in London

The hard drive was in a case, with documents and some cash, and has still not been recovered.

Despite one’s possible distaste for the nature of the business involved (it may be difficult to muster much sympathy for a loans company), this case raises some interesting points, specifically for small-to-medium enterprises (SMEs) but also in general.

The MPN itself reveals that the business did not have a backup of the hard drive. This is a ridiculous oversight, when secure storage is simple, and cheap. But

it was taken home at the end of each working day for business continuity purposes and to reduce the risk of damage or theft

However, by not

closing the car window and placing the briefcase in the boot of his car or out of sight

this unsuccessful but probably well-meaning attempt at data security -and a business continuity plan – became an aggravating factor.

However, what really did for the proprietor was, “crucially”, that although the laptop was password-protected, it was not encrypted, and this led the ICO to repeat previous warnings about the need for encryption in these circumstances

We have continued to warn organisations of all sizes that they must encrypt any personal data stored on portable devices, where the loss of the information could cause clear damage and distress to the customers affected…if the hard drive had been encrypted the business owner would not have left all of their customers open to the threat of identity theft and would not be facing a £5,000 penalty following a serious breach of the Data Protection Act

Several questions are raised by this case, and this approach by the ICO. Firstly, encryption, for individual devices, is not necessarily straight-forward, and carries its own risks. This is not to say that attempts should not be made at either full disk encryption or file/folder encryption, but not all SMEs necessarily have the time or expertise to explore this effectively. Secondly, one notes that one of the reasons the MPN was imposed was because the ICO felt that the serious contravention of the DPA was of a sort likely to lead to serious damage in the form of identity theft. It was a very similar argument that the Information Tribunal recently refused to accept as being a likely consequence of another serious contravention, when it upheld Scottish Borders Council’s recent MPN appeal. £5000 is not a huge amount, and the time and expense of pursuing an appeal might be too much, but it will be interesting to see if one is lodged.

Finally – following on from the point that encryption of single standalone devices isn’t necessarily straightforward – one has to wonder how many of those estimated one million lost and stolen laptops were encrypted, and, of those that weren’t, how many contained personal data which required the relevant data controller to observe the security obligations of the DPA. Jala Transport appears to have taken the admirable, but perhaps ill-conceived, decision to report the theft to the ICO itself (and may now be regretting that decision).

If all the data controllers of those thousands and thousands of laptops lost or stolen annually reported the loss to the ICO, how many would have to own up to lack of encryption, and be liable to a similar or possibly larger MPN? And could the ICO possibly cope with the workload?

Leave a comment

Filed under Breach Notification, Data Protection, Information Commissioner, Information Tribunal, monetary penalty notice, Uncategorized

August 22, 2013 · 5:28 pm

Academic Freedom and FOI

Pointed observations in a judgment which are not directly related to the matters pleaded are usually worth noting. Those in a recent case involving the PACE trial and Queen Mary, University of London, are essential reading for academics and support staff who deal with FOI

In a ruling handed down this week the First-tier Tribunal (Information Rights) (“FTT”) has upheld the Information Commissioner’s (IC) decision that Queen Mary, University of London, was entitled to rely on the exemption at section 36(2)(b)(1) and (2) of the Freedom of Information Act 2000 in refusing to disclose minutes of the Trial Steering Committee and Trial Management Groups of the Pace Trial. The trial had been set up to compare and test the effectiveness of four of the main treatments currently available for people suffering from chronic fatigue syndrome (CFS), also known as myalgic encephalomyelitis (ME), but it attracted considerable criticism from some quarters. In the words of the FTT

There has been a storm of comments about this study. There had been deeply wounding personal criticisms of individuals concerned and over the years individuals in this field of research and treatment have withdrawn from research in the face of hostile irrational criticism and threats.

The FTT found that the exemption was engaged:

it is pellucidly clear that the progress and conduct of research in this area would be hampered by the publication of minutes of meetings such as sought by this request because individuals would be less willing to engage in research, participate in steering committees, provide guidance, debate issues about the conduct of research as fully and frankly as they otherwise would; as fully and frankly as would most benefit the research and the patients it is intended to help

and the public interest favoured maintaining the exemption:

the appellant’s arguments in favour of disclosure of the minutes when so much has been made available publicly in relation to this research and been subjected to such high levels of independent scrutiny do not outweigh the considerable weight to be given to the public interest in maintaining the safe space for academic research

But the FTT then made wide-ranging and significant observations about the concept of academic freedom and its relation to FOI. The decision cites Article 13 of The Charter of Fundamental Rights of the European Community:

Freedom of the arts and sciences The arts and scientific research shall be free of constraint. Academic freedom shall be respected.

and section 202 of the Education Reform Act 1988 which places an obligation on the University Commissioners to

ensure that academic staff have freedom within the law to question and test received opinion, and to put forward new ideas and controversial or unpopular opinions, without placing themselves in jeopardy of losing their jobs or privileges they may have their institutions

and the FTT stresses the “profound importance” of academic freedom, noting that the IC has an obligation, as an emanation of the state, to give effect to Article 13. The judgment notes that the purpose of universities is to disseminate and generate knowledge and that disclosure of information is their primary purpose (“the activity which imbues the University with its moral significance”). In rather remarkable terms, the seeking of and disclosure of information (from academic institutions) under FOIA is unfavourably compared to this academic dissemination:

A parallel process of dissemination through FOIA is unlikely to be as effective or robust as the process of lectures, seminars, conferences and publications which are the lifeblood of the University. They are likely to be a diversion from the effective evaluation, publication and scrutiny of research through the academic processes. All too often such requests are likely to be motivated by a desire not to have information but a desire to divert and improperly undermine the research and publication process – in football terminology – playing the man and not the ball

One might pause to question whether this unfairly overplays the likelihood of FOIA requests being detrimental to academia, and also overstates the amount of information which is disseminated to the general public through academic research. Part of the reason for FOIA is that it enables the public to access information that public authorities specifically choose not to proactively disclose. One sees similar arguments at play in the apparent prioritising of the “transparency agenda” over FOIA disclosure.

There follows, though, a sensible suggestion for what researchers might consider at the outset of projects. With a view to the obligation to publish and maintain a publication scheme, institutions are advised that

it might well be worth considering at the start of a major project such as this setting out a publication strategy identifying what materials will be produced in the course of the project, which materials will be published and when (this will enable s22 to be considered if FOIA requests are received for such material), and which are unlikely to be published under FOIA as exemptions may be engaged

and the IC is (again with a nod to his Article 13 obligations) prompted to issue guidance on this.

Finally, the judgment suggests that the University missed a trick with this specific request

properly viewed in its context, this request should have been seen as vexatious- it was not a true request for information-rather its function was largely polemical and as such in the light of recent Upper Tribunal judgements might have been more efficiently and effectively handled if treated as vexatious

The Tribunal Judge, Christopher Hughes, has a wealth of experience in the field of academic and medical research. These are crucial observations about the relationship between FOI and academia. We already have a new exemption on its way specifically for academic research (by way of clause 19 of the Intellectual Property Bill) but this decision appears to reinforce the protection that academic research and associated information will be given from FOIA disclosure.

Postscript:

The BMJ has an article on this judgment (behind the paywall, but letters in response are here (thanks to Zuton who has commented below for drawing this to my attention).

8 Comments

Filed under Freedom of Information, Further education, Information Commissioner, Information Tribunal, Uncategorized

Tagged as ,

August 21, 2013 · 3:30 pm

Monetary penalties – focus on the breach, not the incident

The Information Tribunal’s judgment in the successful appeal by Scottish Borders Council shows that the ICO needs to focus on the contravention itself, not an incident which might arise from it

looking at the facts of the case, what did happen was in our view a surprising outcome, not a likely one

Sections 55A-E of the Data Protection 1998 (DPA), inserted by the Criminal Justice and Immigration Act 2008, provide for the Information Commissioner (IC) to serve a data controller with a monetary penalty notice (MPN) to a maximum of £500,000 if

  • he is satisfied that there has been a serious contravention of the controller’s obligations to comply with the data protection principles in Schedule One of the DPA, and
  • the contravention was of a kind likely to cause substantial damage or substantial distress, and
  • the contravention was either deliberate or the controller either knew or ought to have known that there was a risk that the contravention of its occurring and that it would be of a kind likely to cause substantial damage or substantial distress, but failed to take reasonable steps to prevent the contravention.

In its judgment, handed down today, on what is effectively* a successful appeal by Scottish Borders Council, the First-tier Tribunal (Information Rights) (“FTT”) has given guidance on, what is required in order for the IC to be satisfied that a serious contravention was likely to cause substantial damage or substantial distress. In particular, the FTT has clarified that, where the DPA talks about a “serious contravention”, the IC must focus on that, and not on any incident which might follow.

The Monetary Penalty Notice

The events giving rise to the original MPN (still currently on the IC’s website) are laid out by the FTT in the first two paragraphs of the judgment

Outside Tesco in South Queensferry there are some bins for recycling waste paper. They are of the “post box” type. On 10 September 2011 a member of the public found that one of the bins was overflowing. The material at the top, easily accessible, consisted of files containing pension records kept by a local authority (“Scottish Borders”). It turned out that a data processing company had transferred the information from hard copy files to CDs at Scottish Borders’ request. The data processor had then disposed of about 1,600 manual files in the post box bins at Tesco and at another supermarket in the town.

The police took into their possession all those files which they could reach. They then secured the bins and, with the cooperation of Scottish Borders, it was ascertained that the files concerned had now either been pulped without manual intervention or were now back in the safe keeping of the council.

The IC imposed an MPN of £250,000, finding that there had been a serious contravention of the obligation to comply with the seventh data protection principle (DPP7) which states that

Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

and that, where, as here, processing of personal data is carried out by a data processor on behalf of a data controller, the latter must choose as the former one who provides sufficient guarantees in respect of its data security measures, and ensure that such processing is carried out under a suitable written contract (I paraphrase).

The contravention here was the failure by the Council to ensure that it engaged an appropriate data processor (to dispose of the pensions records) in an appropriate way (by means of an adequate contract, properly monitored and adequately evidenced in writing).

The IC said that contravention was likely to cause substantial damage or substantial distress (query, which?) to those whose confidential data was seen by a member of the public and that

If the data has been disclosed to untrustworthy third parties then it is likely that the contravention would cause further distress and also substantial damage to the data subjects such as exposing them to identity fraud and possible financial loss

Arguments and findings

The FTT found that there was a contravention. The Council had a long-standing (some 25-30 years) agreement with the data processor but it appears that the contractual arrangement was largely based on informal agreements and assurances. Although it was to an extent evidence in writing, this was still inadequate. Accordingly

the arrangements made by Scottish Borders for processing pension records in July and August 2011 were in contravention of the DPA

Further, the FTT was satisfied that the contravention was serious

the duties in relation to data processing contracts in paras 11 and 12 of schedule 1 are at the heart of the system for protecting personal data under DPA. It is fundamental that the data controller cannot be allowed to contract out its responsibilities [and] the contravention was not an isolated human error. It was systemic

However, counsel for the IC, the redoubtable Robin Hopkins, reminded the FTT that they must focus on the contravention which gave rise to the MPN. In this case, this was distinguishable from the events described in the first two paragraphs of the judgment: the contravention was the breach of DPP7, not the discovery of the data. On this basis, the FTT did not accept that the contravention had been of a kind likely to cause substantial damage or substantial distress. Evidence was taken from David Smith, Deputy IC, and the IC developed an argument focusing on the risks of identity theft, but the FTT seems to have felt that the evidence was either unconvincing (regarding the likelihood of identity theft) or still focused wrongly on what it calls the “trigger point” (the disposal/finding of the files in the bin) rather than the contravention itself. As to the latter

it seems to us that the fact that the data processor was a specialist contractor with a history of 25-30 years of dealings with Scottish Borders carries weight. He was no fly by night. The council had good reason to trust the company.

And, therefore

Focussing on the contravention we have been unable to construct a likely chain of events which would lead to substantial damage or substantial distress. What did happen was of course startling enough. Again, though, looking at the facts of the case, what did happen was in our view a surprising outcome, not a likely one.

This illustrates a fundamental point, but one, it seems, of great significance. It will, no doubt, be seized upon eagerly by any data controller in receipt of a notice of intent to serve an MPN. (It was also, I should acknowledge, anticipated by observations by Tim Turner and Andrew Walsh, both former ICO employees). However, the FTT do stress that although this case did not involve a contravention of a kind likely to cause substantial damage or substantial distress

No doubt some breaches of the seventh DPP in respect of some data might be of such a kind

What now?

I said earlier this was “effectively a successful appeal”. It was in fact an appeal on a preliminary issue (on the liability of the Council to pay an MPN) and under the Data Protection (Monetary Penalties) Order 2010 the FTT may either allow the appeal or substitute such other notice or decision which could have been served or made by the IC. The FTT’s concerns about the Council’s procedures in relation to data processing contracts were “too serious” for them simply to allow the appeal, and they are – pending discussions between the IC and the Council – considering whether to issue an enforcement notice.

Notwithstanding the outcome of those discussions, this is an important judgment to be read alongside the unsuccessful MPN appeal by the Central London Community Healthcare NHS Trust. Until an MPN case gets appealed further we will not have binding authority, but the lines are perhaps becoming a bit clearer for data controllers, and, indeed for the ICO.

There were some interesting comments and observations by the FTT on “other issues canvassed in the course of [the] appeal but which it has not been necessary to resolve”. I hope to post a follow-up about these in due course.

Leave a comment

Filed under Data Protection, enforcement, Information Commissioner, Information Tribunal, monetary penalty notice

Tagged as ,

August 8, 2013 · 6:00 pm

Small Council, Big Burden

“Parish Councils are the smallest unit in our system of elected government…In rural areas their jurisdiction typically extends to a single village or perhaps two or three, depending on size…Their budget generally runs to a few thousand pounds a year…They generally employ one part – time clerk to perform secretarial and administrative tasks… Their income derives from their precept – usually a small fraction of the Council tax. Most Parish Councils probably have little experience of FOIA requests for information.”  (EA/2013/0022)

When judgment was handed down earlier this year in the key case on vexatious requests under the Freedom of Information Act 2000 (FOIA), Wikely J said

It may be helpful to consider the question of whether a request is truly vexatious by considering four broad issues or themes – (1) the burden (on the public authority and its staff); (2) the motive (of the requester); (3) the value or serious purpose (of the request) and (4) any harassment or distress (of and to staff).

The first of these comes into important focus in a recent decision by the First-tier Tribunal (Information Rights) (FTT). In Harvey v ICO and Walberswick Parish Council (EA/2013/0022) the Council had received nearly five hundred FOIA requests (from various requesters) in a two-year period  (by way of contrast, county councils (which are hugely better-resourced) will perhaps have received about 2000-3000 over a similar period). It is not clear how many of these were made by the applicant, but the judgment says she was one of four residents who made the majority of them (which appear to stemmed from planning issues). At some point the Council had ill-advisedly purported to exclude requesters from making further requests. This in itself had only generated more requests. At one point all the parish councillors resigned as a result of the stress, tension and acrimony.

The request here was of a type often called a “meta-request” (a request about a previous request). It was for information about fifty previous requests refused on the grounds of cost. This meta-request was also refused, on the basis that, per section 14(1) of FOIA, it was vexatious. The FTT noted the dicta of Wikely J to the effect that

The purpose of section 14 must be to protect the resources (in the broadest sense of that word) of the public authority from being squandered on disproportionate use of FOIA.

and applied this to the fact that the public authority in this case was a small parish council

Parish councils are not equipped to handle a torrent of FOIA requests and, we suppose, very rarely do so. If WPC was failing to handle such matters efficiently, to bombard it with an unending further stream of requests and demands seems an odd way of helping it to improve its service […] the grossly excessive burden placed upon the resources of WPC by the flood of requests, of which this was one, is the decisive consideration in any assessment as to whether it was vexatious.

A hero emerges from the judgment (no doubt the four requesters do not see her in this light): Mrs Gomm, the parish clerk. Before she arrived “FOIA issues –and probably other council functions – were not efficiently handled” but, in far exceeding her hours and “left at one stage to her own devices and with no authorised source of income for her services” she wrote “admirably clear and courteous responses, which accurately addressed the issues of law involved”, in the face of “relentlessly agressive” correspondence.

(I wonder if Mrs Gomm might have been behind the rather odd outcome to the events, whereby the parties agreed the pragmatic step of disclosing the information just before the appeal hearing (this was not, said the FTT, an acknowledgment that the request had not been vexatious).)

The judgment shows that – although all public authorities have the same obligations under FOIA-  the smaller they are, the greater the burden, and that this can come into play on an analysis of whether a request has been vexatious. The judge ends with an odd but memorably alliterative observation:

Remorseless repetition of regressive requests is not a sensible way to improve performance

Leave a comment

Filed under Freedom of Information, Information Commissioner, Information Tribunal, vexatiousness

Tagged as

July 13, 2013 · 9:17 am

Sony and confidentiality of proceedings

Why I think Sony are wrong to claim they withdrew their databreach fine appeal because of concerns about disclosing sensitive information

So, Sony have withdrawn their appeal of the £250,000 Monetary Penalty Notice served on them by the Information Commissioner (ICO), following the 2011 hack of the Playstation Network which exposed the details of millions of subcribers. I blogged at the time

my suspicious nature makes me wonder if they will ultimately pursue the appeal. Although it will cost them nothing, this isn’t about cost, but reputation, and do Sony really want to risk another day of bad headlines about their data security, in the event that they lose the appeal?

Whether the fear of further publicity was a factor in the withdrawal is impossible to say, but Sony’s public statements about the withdrawal hark back to another point I noted at the time. The ICO’s notice was heavily redacted,  clearly to avoid disclosing commercially confidential or sensitive aspects of Sony’s network security, in line with ICO commitment to do so (7.3 in his Monetary Penalty Guidance). However Sony, in withdrawing their appeal to the First-tier Tribunal, now say

After careful consideration we are withdrawing our appeal. This decision reflects our commitment to protect the confidentiality of our network security from disclosures in the course of the proceeding. We continue to disagree with the decision on the merits

This rather disingenuously overlooks the fact that the Rules which govern tribunal proceedings expressly allow for parts of the hearing to be in private (Rule 35.2 of The Tribunal Procedure (First-tier Tribunal) (General Regulatory Chamber) Rules 2009). So, while they are entitled to continue to disagree with the decision on the merits (reminds me of the cricket umpire who, when confronted with a batsman saying “That wasn’t out!” replied “Oh no? Let’s see what the newspapers say in the morning”) everyone else can be satisfied that Sony were correctly served a £250,000 Monetary Penalty Notice for a serious contravention of the Data Protection Act 1998, and that they chose not to pursue their right of appeal. And they’ve missed their chance for a 20% early payment discount (although that’s hardly going to worry their financial backers).

It’s a victory for the ICO, as well: he is often criticised for failing to take on the big private sector tech and social media companies. In this case, he did, and he won.

2 Comments

Filed under Confidentiality, Data Protection, enforcement, Information Commissioner, Information Tribunal, monetary penalty notice

Tagged as ,

July 10, 2013 · 5:48 pm

Substantial distress or just a nuisance?

Can a large number of nuisance calls to a large number of people, none of whom inidividually suffers substantial distress, still equate to cumulative substantial distress, for the purposes of the PECR (and the DPA)?

I blogged recently in praise of the enforcement action taken by the Information Commissioner’s Office (ICO) against nuisance-caller companies, and I see that a further penalty notice has been served this week, on a “marketing company”. With considerable reluctance, though, I am drawn to a view that the ICO might be taking a flawed, or at least questionable approach to the enforcement. I say “reluctance” because I think the problem of nuisance calls is one that calls out for strong enforcement powers and the will to exercise those powers (I also think it’s a problem, by the way, that the BBC should, without apparent comment, continue to broadcast a programme which provides a platform for two companies who have received penalties totalling £225,000 for engaging in the practice).

The enforcement action is taken under the ICO’s powers conferred the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. The latter imported into the former the powers conferred on the ICO by the Data Protection Act 1998 (DPA) to serve, in appropriate circumstances, a civil monetary penalty notice (MPN) on a data controller where

there has been a serious contravention of section 4(4) by the data controller,

(b)the contravention was of a kind likely to cause substantial damage or substantial distress, and

(c)subsection (2) or (3) applies.

(2)This subsection applies if the contravention was deliberate.

(3)This subsection applies if the data controller—

(a)knew or ought to have known —

(i)that there was a risk that the contravention would occur, and

(ii)that such a contravention would be of a kind likely to cause substantial damage or substantial distress, but

(b)failed to take reasonable steps to prevent the contravention.

(emphasis added)

What all this means, effectively, is that the ICO has two powers available to serve an MPN (to a maximum of £500,000): firstly, for a qualifying breach of the DPA, secondly for a qualifying breach of the PECR. He has exercised the former several times over the last three years, but has only exercised the latter more recently (the first time was in November last year). MPNs under the DPA have been for egregious breaches (e.g. highly sensitive information faxed numerous times to the wrong recipients, loss of unencrypted memory stick with details of people linked to serious crimes). In these circumstances it has not been difficult for the ICO to be satisfied that

such a contravention would be of a kind likely to cause substantial damage or substantial distress

However, what about when hundreds of nuisance calls have been made to hundreds of individuals? It is surely in the nature of nuisance calling that it is rarely (although not never) going to cause an individual substantial distress. The ICO says, in what appears effectively to be standard wording in PECR MPNs

The Commissioner is satisfied that the contravention is of a kind likely to cause substantial damage or substantial distress as required by section 55 (1) (b) because of the large numbers of individuals who complained about these unsolicited calls and the nature of some of the complaints they gave rise to…Although the distress in every individual complainant’s case may not always have been substantial, the cumulative amount of distress suffered by the large numbers of individuals affected, coupled with the distress suffered by some individuals, with some receiving multiple calls, means that overall the level was substantial.

In adopting this “cumulative distress” approach the ICO refers to his own guidance about the issuing of monetary penalties issued under section 55C (1) of the DPA. This guidance (which applies to PECR as well as DPA) says

The Commissioner does…consider that if damage or distress that is less than considerable in each individual case is suffered by a large number of individuals the totality of the damage or distress can nevertheless be substantial.

As far as I am aware this approach has only been used in when issuing PECR MPNs, not DPA ones. But is it the correct approach? I’m not so sure. The law requires the contravention (of the PECR or DPA) to have been of a kind likely to cause “substantial distress”, not “substantial instances of distress” and one could argue that, if the latter is what Parliament intended, Parliament would have said that (although, as is often the case, one can turn that around and say, if Parliament had not intended the ICO to cumulate instances of distress it would have restrained him from so doing). To me, though, the ICO’s approach seems wrong. But when I put the scenario to two lawyers, they agreed with the ICO, and to two lay-people, they agreed with me. I’m not sure what the lesson to be drawn there is.

I suspect this will be tested, and I note that Christopher Niebel’s appeal of his PECR MPN is listed for a five-day hearing before the First-tier Tribunal in October. And Sony’s appeal of their DPA MPN is listed for a four-day hearing before the First-tier Tribunal in November. Although the “cumulative distress” approach was not explicitly cited by the ICO in Sony’s MPN, one could argue that finding out that a data controller has lost one’s name, address, email address, date of birth and account password is unlikely to be capable of causing individual substantial distress.

I should stress that I think there should be sanctions for organisations which commit serious contraventions affecting large numbers of people, even where individual distress is not subtantial. I think that nuisance caller companies are, er, a nuisance, and deserve to be targetted robustly by a regulator. And I actually hope I’m wrong on the meaning of “substantial distress”.

Postscript:

Very interestingly (well I think so) there are reports that the government is considering proposing legislative changes to alter the threshold whereby substantial damage or substantial threat must be demonstrated. Whether this is simply to bring larger numbers of nuisance-calling companies into the ICO’s sights, or whether it is to address perceived weaknesses in current legislation remains to be seen (it might be both, of course).

Postscript 2:

Recently-published minutes from the ICO’s Management Board of 22 July support my view. They say

Civil monetary penalties for offences under PECR were discussed further. There are concerns about the requirement to show substantial damage and distress when what was happening was minor inconvenience to many people; ie in receiving spam texts.

Niebel’s appeal is happening this week (Sony dropped theirs). We will know soon whether the laudable attempts by the ICO to punish nuisance calling will be defeated by what was perhaps inadequate legislative drafting.

9 Comments

Filed under Data Protection, enforcement, Information Commissioner, Information Tribunal, monetary penalty notice, PECR, Uncategorized

June 18, 2013 · 12:10 pm

Cold Comfort for Cold Callers

In which I praise the ICO, and implore people to report nuisance callers.

I was in conversation with a group of friends recently, and the topic of nuisance calls came up. Each of my friends described continually receiving  unsolicited, often agressive, calls, despite the fact that they were registered with the Telephone Preference Scheme. I said they must complain to the Information Commissioner’s dedicated service because the ICO was now taking breaches of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) seriously (actually, I didn’t say it in quite those terms, because although my friends like to deride me, I try not to give them too much ammunition). I got a lot of replies of “I might”, but also some of “it won’t do any good”. In support of the fact that it might do some good I was able point to the three recent civil Monetary Penalty Notices (MPNs) for breaches of PECR issued to Christopher Niebel and Gary McNeish, joint owners of Tetrus Telecoms and DM Design Bedroom Ltd.

And today, two more MPNs have been issued, to two companies owned by “Save Britain Money Ltd” a company which, in what appear to be rather embarrassing circumstances for the BBC, is currently featuring in a fly-on-the-wall documentary series about call centres.

We need a regulator to take firm and public action for breaches of privacy laws, and it is pleasing to see the ICO doing so with nuisance callers. However, in order for practices to really change, nuisance callers need to be reported to the ICO, at every opportunity. The principle of a penalty pour encourager les autres only works if les autres are scared about what legal non-compliance can lead to.

And I note from a recent internal ICO report that, as at 10 June, both the DM Design and the McNeish MPNs were overdue for payment (Niebel has appealed his Notice). Penalties in the tens of thousands of pounds can potentially be ruinous for businesses. The ICO statutory guidance on MPNs provides that

a monetary penalty notice will not impose undue financial hardship on an otherwise responsible person

But this leaves open the possibility that an MPN might some times impose due hardship, on an otherwise irresponsible person. If future nuisance callers wilfully act irresponsibly, a financially-crippling MPN might not constitute undue hardship.

As someone who works in the public sector, and who trains other public sector partners in their obligations under the Data Protection Act 1998 (DPA), I can attest to the beneficial effect MPNs for DPA breaches (added to the willingness of the ICO to impose them) have had on data security and knowledge (it doesn’t half focus the minds of senior managers when you remind them that security vulnerabilities carry a risk of a £500,000 “fine”). Enforcement of the law does change things, and we should praise the ICO for what he is doing with nuisance callers, while continuing to report miscreants.

Now, how about some FOI enforcement…?

1 Comment

Filed under Data Protection, enforcement, Information Commissioner, Information Tribunal, monetary penalty notice, PECR

Tagged as , ,