Category Archives: Privacy

July 19, 2013 · 12:11 pm

Bank-bashing by the Court of Appeal

The conduct was…intimidatory and controlling…If that amounts to good banking practice, that is a very sorry misassessment by the banks of what commercial morality and indeed legality requires

The Court of Appeal has held that the Bank of Scotland is liable for harassment in making hundreds of calls to  someone who exceeded her overdaft limit.

With the Information Commissioner taking recent robust action we all know that the making of unwanted calls by commercial organisations can be a breach of The Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Data Protection Act 1998.

However, a recent Court of Appeal judgment has held that this practice can also constitute harassment, even when the calls are made by one’s own bank, in pursuit of a debt.

In Roberts v Bank of Scotland the claimant – a valiant litigant in person – had sought and was awarded damages in the County Court in the sum of £7500, under section 3 of the Protection from Harassment Act 1997. The Bank appealed, both on liability and quantum, and I suspect they wish they hadn’t.

The claim was made after the Bank made 547 calls in little more than a year, arising from minor instances of exceeding overdraft limits. Ms Roberts did not want to speak to call centre operatives, and had apparently sought unsuccessfully to speak to her local branch manager. Many of the calls were intimidatory, albeit couched in polite language. Despite Ms Roberts repeatedly asking for them to cease, she was told the calls would continue.

The Appeal Court had no hesitation in dismissing the Bank’s appeal, and did so in extraordinarily disapproving terms.

This was, undoubtedly, a course of conduct which amounted to harassment and which the bank knew or ought to have known amounted to harassment:

…the bank’s conduct in the present case easily crosses the threshold. It was harassment which could have been prosecuted in the criminal courts. In the event, and fortunately for the bank, this matter simply comes before the civil courts as a claim for damages [¶45]… The bank must have been perfectly well aware of the phone calls which it was making [¶47]

and the Bank could not fall back on the fact that it was pursuing a debt – there were other ways to do this, given that Ms Roberts had repeatedly asked for calls to cease. Although initially “it made perfectly good sense for the bank to write to the claimant and also to telephone her” this did not mean that all future calls were legitimised

The existence of a debt…does not give the creditor the right to bombard the debtor with endless and repeated telephone calls. The debtor is fully entitled to say that he does not wish to talk to the creditor. In those circumstances, the creditor is thrown back upon his full legal remedies. That is what the courts are there to provide…the claimant made it abundantly plain that she did not wish to receive telephone calls from the bank. She was perfectly entitled to adopt this position. Once the bank had tried to telephone the claimant a few times and had received the same response on each occasion, it was obvious that telephoning the claimant would achieve nothing. Thereafter, there was no possible justification for continuing to ring the claimant up [¶32-33]

All three judges were clearly very unsympathetic to the Bank’s arguments. A selection of their asides:

If [counsel for the Bank] is right in saying that the only practicable means by which a bank can contact defaulting customers is the method adopted in this case, then banks had better build into their costings the damages which from time to time they will be called upon to pay to those customers.[¶50]

The conduct was, as the judge said, intimidatory and controlling. In short, it was, in my judgment, obviously unlawful harassment. If that amounts to good banking practice, that is a very sorry misassessment by the banks of what commercial morality and indeed legality requires [¶62]

The bank should respect the rule of law and therefore it should, in the light of the judgments of this court, revise its systems and desist from any tortious conduct, and not simply factor into its working and operating costs the fact that from time to time the bank will have to pay damages for harassment [¶65]

That last comment, and indeed the judgment as a whole,  is pretty ominous for any organisation seeking to pursue and persuade debtors by a process of repeated phone calls (for which, now read “potential harassment”) when the recipient has asked them to desist. Lord Justice Jackson suspects his comments might be greeted with “derision in the boardrooms of the banks”: I suspect they may be also be greeted with consternation, and concern about the future of an element of banking practice which has effectively gone on unchecked for years. They would hardly have brought this appeal, over for what is for them a minute sum of money, unless they thought the case had wider implications which threatened their business practices.

They now will need to lick their wounds, and reconsider their approach to commercial morality and legality.

postscript

From this post on the excellent choptheknot blog it appears that similar principles were followed in another case involving the Bank of Scotland: Johnson v Bank of Scotland plc [2013] All ER (D) 193

2 Comments

Filed under damages, Data Protection, harassment, nuisance calls, PECR, Privacy

June 28, 2013 · 5:00 pm

Privacy in the workplace – Employment Appeal Tribunal ruling

The boundary between a person’s private life and their public activities is not easy to mark, and its position has shifted with development of human rights jurisprudence. Thus, a person attempting to commit suicide in public, captured on CCTV, was held to have had his rights under Article 8 of the European Convention on Human Rights breached when the footage was subsequently broadcast (Peck v UK [2003] ECHR 44).

Similarly, the question as to the extent to which an employer must respect an employee’s privacy rights in the workplace, or the working environment, is no longer simply answered by reference to the terms of the employment contract. In addition to the employee’s Article 8 rights, the employer must have regard to the Data Protection Act 1998 (DPA) for which there is guidance, in the form of the Employment Practices Code, published by the Information Commissioner’s Office under section 51(2) of the DPA (“the ICO Code”).

All of these issues are addressed in an interesting recent judgment handed down in the Employment Appeal Tribunal (EAT). The case – Swansea Council v Gayle – was an appeal from an earlier Employment Tribunal (ET) decision, which had found that Mr Gayle had been unfairly dismissed (although it also found that he had not been wrongfully dismissed, nor racially discriminated against). He had twice been observed at a leisure centre during working hours and was subsequently covertly filmed several times by an investigator while leaving, or being in the process of leaving, the same leisure centre at times when he was claiming to be working.

The ET determined that, even before the covert filming had begun, the employer had had sufficient evidence to support its suspicions that its employee had been untruthful about his activities during working hours:

There was no longer a legitimate reason (or for Article 8 purposes, a legitimate aim) to place him under covert surveillance.  Even if there was a legitimate aim the Council’s manner of doing so was disproportionate and unjustified

Accordingly

the process by which the Council dismissed Mr Gayle involved an unjustified interference with his Article 8 right to a private life…the circumstances of his dismissal fell within the ambit of Article 8; the state had a positive obligation to safeguard his Article 8 right (as, indeed, did the Council as a public body); in all the circumstances, the Council’s interference with that right was unnecessary and disproportionate; the fact that the Council had a permissible reason to dismiss Mr Gayle is not by itself sufficient since it could have fairly dismissed him without such interference

As the EAT said, this amounted to the rather odd proposition that

the dismissal was unfair because the investigation was too thorough

Therefore they accepted the three-part submission that there could be no breach of Article 8(1) (“Everyone has the right to respect for his private and family life, his home and his correspondence”) because

First, the photography was in a public place of somebody in a public place…Next…this was at a time when the Claimant was “on the clock”; it was in his employer’s time…An employee can have no reasonable expectation that he can keep those matters private and secret from his employer at such a time…Thirdly…the Claimant here was a fraudster; he was busily engaged on his own business whilst receiving his employer’s money for his employer’s business…a person in such circumstances can have no reasonable expectation that their conduct is entitled to privacy

Because no breach of Article 8(1) had occured, there was no need for the EAT to consider arguments for justification under Article 8(2). However, had they had to, they would have held that interference was justified in pursuance of two legitimate aims. Firstly the prevention of crime, and secondly

the protection of the rights and freedoms of others, the “others” here being the employers whose money was at stake and who had contractual rights in agreement with the Claimant that he would behave in a way in which as it happened he did not

The EAT was particularly critical of the ET’s reliance on an apparent breach by the Council of the ICO Employment Practices Code. The ET had found that the Council’s apparent ignorance of the Code, in conducting the covert filming as it did, constituted a breach of the DPA which rendered the dismissal unfair. The EAT attacked the logic of this approach

[the ET says] that that ignorance would be such that the result would be that its investigation could no longer be considered reasonable; it does not say why.  It is not obvious to see why ignorance of a code which the employer was not bound in law to have regard to in any event would render an investigation into the wrongdoing of the Claimant unreasonable when it would otherwise have been reasonable

The EAT notably did not say that the Council’s actions were or were not permissible under DPA, or the Code, but rather that the ET

in criticising the employer for covertly filming the Claimant was not dealing with any matter relevant to the fairness of the dismissal

This case does not break any new ground, but the EAT did observe that no authority had been drawn to their attention which suggested that covert filming in a public place of claimants in personal injury cases had been held to be in breach of Article 8 (provided there were no alleged breach of the Regulation of Investigatory Powers Act 2000). And this case suggests that an Article 8 complaint about covert recording in a public place within an employment context is similarly unlikely to have much chance of success, despite what might be (in the EAT’s description of the ET’s feelings) “the Tribunal’s distaste for the employer’s use of covert surveillance”.

1 Comment

Filed under Data Protection, employment, human rights, Privacy, surveillance

June 12, 2013 · 4:25 pm

Schools and Children’s Privacy

Parents, when confronted with the familiar complaint by a child that a parental decision “isn’t fair”, are entitled to say “I don’t care – what I say goes”.

Schools*, and their teachers, although acting in loco parentis, cannot necessarily do the same. Particularly in their role as public authorities they have obligations to act fairly and lawfully at common law, and under various statutes – not least the Human Rights Act 1998 (HRA). Article 8 of the European Convention on Human Rights, incorporated into domestic law by the HRA, famously provides everyone a qualified right

to respect for his private and family life, his home and his correspondence

Parents do not have to respect this in their dealings with their children: the latter cannot enforce the Article 8 right against a parent who demands access to their private correspondence, or who sends them to their bedroom for a spurious reason, or who uploads personal information to a dodgy cloud storage provider. Schools do have to respect the right – in loco parentis only goes so far.

I make this observation in light of research published by SafeGov.org and Ponemon Institute into the views of school staff on the use of cloud services in the education sector and the potential risks to student privacy. Among generally encouraging results (rejection of data-mining, seeing threats to student privacy as the top risk of cloud) was something less happy

Some schools admit to a conflict of interest regarding student privacy…47% say they might be tempted to trade student privacy for lower costs

If I were a child, or a parent, I would be tempted, in turn, to say “my (or my child’s) privacy is not yours to trade”. Rather, it is the school’s duty to protect that privacy, to the extent required by the law. Levels of privacy protection should not be related to cost (or only to the limited extent permitted by the second part of Article 8). Relatedly, the seventh principle of Schedule One of the Data Protection Act 1998 (DPA) requires a school, as data controller, to take

Appropriate technical and organisational measures…against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data

I would query whether a decision to adopt a software provider at lower cost, at the expense of student privacy, would be compliant with a school’s obligations under the DPA, or the HRA.

*I am talking about non-independent state schools

Leave a comment

Filed under Data Protection, human rights, Privacy, Uncategorized

Tagged as

May 28, 2013 · 6:58 pm

Pondlife: privacy obligations and privacy rights

Anonymous has threatened the EDL with a campaign of exposure and disruption. However, disclosure – and onward dissemination – of private information, such as lists of members of a group can be unlawful under data protection (and other) laws. Failure to take adequate steps to prevent such disclosure can also put such groups at risk of breaching the same laws.

In 2010 the law firm ACS:Law was victim of a concerted campaign to disrupt its activities through denial of service attacks (DDOS) and other means. The “Hacktivist” network Anonymous claimed responsibility for the attacks, stating that they were in response to the firm’s aggressive litigation tactics in claims against alleged file-sharers. For a short time after the firm’s website was restored after the DDOS attacks a file was exposed which contained large amounts of personal data of individuals who were suspected of file-sharing. This file was rapidly spread by Anonymous activists, and others.

As a result of this data security breach the Information Commissioner (IC) subsequently served a civil Monetary Penalty Notice of £1000 on Andrew Crossley, who operated the firm. At the time the IC said that

Were it not for the fact that ACS:Law has ceased trading so that Mr Crossley now has limited means, a monetary penalty of £200,000 would have been imposed, given the severity of the breach.

The IC found that the firm’s website security was utterly inadequate and constituted a serious breach of the seventh principle of the Data Protection Act 1998 (DPA).

The security measures ACS:Law had in place were barely fit for purpose in a person’s home environment, let alone a business handling such sensitive details

This point has current relevance because “Anonymous” have announced a campaign to disrupt the activities of the English Defence League. The Guardian reports that

A list of what were said to be mobile phone numbers for senior named EDL figures were published online on Tuesday evening along with addresses of what were said to be donors to the far-right group

Twitter accounts also re-published leaked details of hundreds of names and addresses linked to the EDL which were circulated on the web in 2010 after hackers broke in to one of the organisation’s websites
I confess I wasn’t aware of the 2010 hack. One wonders if the IC investigated this at the time. Nonetheless, any further hacks which reveal personal data of members and donors raise potential issues of liability for the EDL under the DPA, for the same reason that ACS:Law attracted enforcement action.
 
I found it notable at the time of the ACS:Law case that there was a lack of action or censure for the many people who happily publicised and distributed the file in question, thus exacerbating the already serious breach. It seemed to me, and still does, that those who originally downloaded the file and made it freely available, and those who continued to publicise it and make it available, were arguably guilty of an offence under section 55 of DPA, which provides that disclosing personal data knowingly or recklessly, without the consent of the data controller can be an offence.
 
The chances of an offence being committed are even more pronounced when concerted efforts are made to hack into a website. The offence under s55 DPA remains (through lack of a ministerial Order implementing the custodial provisions) only punishable by a maximum £5000 fine. However, other potential offences are enaged, including those under the Computer Misuse Act 1990, which are punishable by a maximum of five years’ imprisonment.
 
Anonymous have their reasons for the campaign, and they are perhaps difficult to argue against. But concerted efforts to gather and disclose private information raise worrying issues, which should not be avoided simply because of who the intended victims are.
 
None of this is to be seen as defending, or sympathising with, the views of the EDL, who are scum. But even scum have rights. Furthermore, it might be worth bearing in mind that when a list of apparent members of the BNP was leaked in 2009 – an incident which led to the prosecution of an individual under the DPA (at the sentencing of whom the judge said that he was obliged to impose a “fine…so low as to be ridiculous”) – there were strong indications that a number of people were wrongly named as members. Lists can be dangerous things, and I can think of few things more unpleasant than being wrongly associated with groups like this.

2 Comments

Filed under Breach Notification, Confidentiality, Data Protection, human rights, Information Commissioner, Privacy

Tagged as ,

March 19, 2013 · 8:34 am

Don’t Panic about the Royal Charter. Panic Now!

Bloggers shouldn’t panic about the proposed Royal Charter, unless they’re already panicking about the current law.

Imagine that a local citizen blogger – let’s call her Mrs B, who is a member of a local church group – decides to let others know, by way of a website, some news and information about the group. She includes information for those about to be confirmed into the church as well as extraneous, light-hearted stuff about her fellow parishioners, including the fact that one of them has a broken leg. Now imagine that a complaint by one of the fellow parishioners that this website is intrusive is upheld and Mrs B is found to have breached domestic law.

The coercive power of the state being brought against a mere blogger would be, you might imagine, unacceptable. You might imagine that any such domestic law, in a country which is a signatory to the European Convention on Human Rights, would be held to be in breach of the free-expression rights under Article 10 of the same.

This sort of outcome, you might say, would surely be unimaginable even under the proposed regulatory scheme by Royal Charter agreed in principle by the main party leaders on 18 March.

But, as anyone who knows about data protection law will tell you, exactly this happened in 2003 in Sweden, when poor Mrs Bodil Lindqvist was prosecuted and convicted under national Swedish legislation on data protection and privacy. On appeal to the European Court of Justice her actions were held to have been the “processing” of “personal data” (and, in the case of the person with the injured leg, of the higher-category “sensitive personal data”) and thus those actions engaged Article 3(1) of Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data which is given domestic effect in Sweden by the law under which she was convicted. The same Directive is, of course, given domestic effect in the UK by the Data Protection Act 1998 (DPA).

The response to the proposed Royal Charter was heated, and many people noticed that the interpretative provisions in Schedule 4 implied the regulation of web content in general (if said content was “news-related material”), thus potentially bringing the “blogosphere” and various social media activities into jurisdiction. This has caused much protest. For instance Cory Doctorow wrote

In a nutshell, then: if you press a button labelled “publish” or “submit” or “tweet” while in the UK, these rules as written will treat you as a newspaper proprietor, and make you vulnerable to an arbitration procedure where the complainer pays nothing, but you have to pay to defend yourself, and that will potentially have the power to fine you, force you to censor your posts, and force you to print “corrections” and “apologies” in a manner that the regulator will get to specify.

But the irony is, that is effectively exactly the position as it currently stands under data protection law. If you publish or submit or tweet in the UK information which relates to an identifiable individual you are “processing” “personal data”. The “data subject” can object if they feel the processing is in breach of the very broad obligations under the DPA. This right of objection is free (by means of a complaint to the Information Commissioner’s Office (ICO)). The ICO can impose a monetary penalty notice (a “fine”) up to £500,000 for serious breaches of the DPA, and can issue enforcement notices requiring certain actions (such as removal of data, corrections, apologies etc) and a breach of an enforcement notice is potentially a criminal offence.

As it is, the ICO is highly unlikely even to accept jurisdiction over a complaint like this. He will say it is covered by the exemption for processing if it is “only for the purposes of that individual’s personal, family or household affairs (including recreational purposes)”. He will say this despite the fact that this position is legally and logically unsound, and was heavily criticised in the High Court, where, in response to a statement from the ICO that

The situation would clearly be impossible were the Information Commissioner to be expected to rule on what it is acceptable for one individual to say about…another individual. This is not what my office is established to do. This is particularly the case where other legal remedies are available – for example, the law of libel or incitement.

Mr Justice Tugendhat said

 I do not find it possible to reconcile the views on the law expressed in the Commissioner’s letter with authoritative statements of the law. The DPA does envisage that the Information Commissioner should consider what it is acceptable for one individual to say about another, because the First Data Protection Principle requires that data should be processed lawfully. The authoritative statements of the law are to be found not only in the cases cited in this judgment (including para 16 above), but also by the Court of Appeal in Campbell v MGN Ltd [2002] EWCA Civ 1373 [2003] QB 633 paras [72] to [138], and in other cases. As Patten J made clear in Murray, where the DPA applies, if processing is unlawful by reason of it breaching the general law of confidentiality (and thus any other general law) there will be a contravention of the First Data Protection Principle within the meaning of s.40(1), and a breach of s.4(4) of the DPA…The fact that a claimant may have claims under common law torts, or under HRA s.6, does not preclude there being a claim under, or other means of enforcement of, the DPA.

The ICO will decline jurisdiction because, in reality, he does not have the resources to regulate the internet in its broadest sense, and nor does he have the inclination to do so. And I strongly suspect that this would also be the position of any regulator established under the Royal Charter.

I’m not normally one for complacency, and I actually think that the fact that the coercive power of the state potentially applies in this manner to activities such as blogging and tweeting is problematic (not wrong per se, note, but problematic). But the fact is that, firstly, the same coercive power already applies, to the extent that such activities engage, for instance, defamation law, or contempt of court, or incitement laws, and secondly – and despite the High Court criticism – no one seems to be particularly exercised by the fact that the current DPA regulator is able to ignore the activities of the blogosphere, so I doubt that the social and legal will exists to regulate these activities. I hope I’m not wrong.

3 Comments

Filed under Data Protection, human rights, Information Commissioner, monetary penalty notice, Privacy

Tagged as ,

March 7, 2013 · 2:13 pm

Google Streetview and “Incidental” Processing

Someone I follow on twitter recently posted a link from Google Streetview of the interior of a pub, in which he could identify himself and a friend having a quiet pint. I must confess this addition of building interiors to the Streetview portfolio had passed me by. It appears that businesses can sign-up to have “Google Trusted Photographers and Trusted Agencies” take photographs of their premises, which are uploaded to the web and linked to Streetview locations.

When it was launched Streetview caused some concern in privacy circles, and this was prior to, and separate from, the concerns caused by the discovery that huge quantities of wifi payload data had been gathered and retained during the process of capture of streetview data. These more general concerns were partly due to the fact that, in the process of taking images of streets the Google cameras were also capturing images of individuals. Data protection law is engaged when data are being processed which relate to a living individual, who can identified from the data. To mitigate against the obvious potential privacy intrusions from Streetview, Google used blurring technology to obscure faces (and vehicle number plates). In its 2009 response to Privacy International’s complaint about the then new service the Information Commissioner’s Office said

blurring someone’s face is not guaranteed to take that image outside the definition of personal data. Even with a face completely removed, it will still be entirely likely that a person would recognise themselves or someone close to them. However, what the blurring does is greatly reduce the likelihood that lots of people would be able to identify individuals whose image has been captured. In light of this, our analysis of whether and to what extent Streetview caused data protection concerns placed a great deal of emphasis on the fact that at its core, this product is in effect a series of images of street scenes…the important data protection point is that an individual’s presence in a particular image is entirely incidental to the purpose for capturing the image as a whole. (emphasis added)

One might have problems with that approach (data protection law does not talk in terms of “incidental” processing of personal data) but as an exercise in pragmatism it makes sense. However, it seems to me that the “business interiors” function of Streetview takes things a step further. Firstly, these are not now just “images of street scenes”, and secondly, it is at least arguable that an individual’s presence in, for instance, an image of an interior of a pub, is not “entirely incidental” to the image’s purpose.

Google informs the business owner that “it would be your responsibility to notify your employees and customers that the photo shoot is taking place” but that “Google may use these images in other products and services in new ways that will make your business information more useful and accessible to users”. It seems likely to me therefore that, to the extent that personal data is being processed in the publishing of these images, Google and the business owner are potentially both data controllers (with consequent responsibilities and liabilities under European law).

It would be interesting to know if the Information Commissioner’s assessment of this processing would be different given that a factor he previously placed a “great deal of emphasis on” (the fact that Streetview was then “just images of street scenes”) no longer applies.

1 Comment

Filed under Data Protection, enforcement, Information Commissioner, Privacy

Tagged as ,

February 21, 2013 · 12:59 pm

We still have judgment here

Mr Justice Tugendhat makes very interesting observations about reserved judgments and open justice,  in a judgment on whether a defendant is in breach of prior undertakings relating to tawdry publications about the parents of Madeline McCann:

The decision not to identify in a reserved judgment a fact or person that has been identified in open court is not a reporting restriction, nor any other derogation from open justice. The hearing of this committal application was in public in the usual way. The decision not to set out everything in a judgment is simply a decision as to how the judge chooses to frame the judgment (¶86)

I have previously written about discussions taking place about the privacy and data protection implications of electronic publication of lists from magistrates’ courts, and I also wrote a thesis (NEVER to see the light of day thank you very much) which attempted in part to deal with the difficulties of anonymisation in court documents. These seem to me to be very urgent, and tremendously difficult, considerations for the subject of open justice in the digital era (the title of the initiative, led by Judith Townend, to “make recommendations for the way judicial information and legal data are communicated in a digital era”).

The judgment continues with Tugendhat J observing that, in previous cases where he has referred to parties by initials in reserved judgments this has sometimes been misinterpreted as his having made an anonymity order. Not true: the proceedings themselves were in open court, but

what happens in court, if not reported at the time, may be ephemeral, and may soon be forgotten and become difficult to recover, whereas a reserved judgment may appear in law reports, or on the internet, indefinitely (¶87)

This is a crucial point. My concern has always been about the permanence of information published on the internet, and the potential for it to be used, and abused, in ways and under jurisdictions, which would make a mockery of, for instance, the Rehabilitation of Offenders Act 1974, and the Data Protection Act 1998.

I haven’t noted the judge’s comments for any particular reason, other than I think they helpfully illustrate some important points, and might provoke some discussion.

1 Comment

Filed under Confidentiality, court lists, Data Protection, Open Justice, Privacy, Rehabilitation of offenders

September 29, 2012 · 9:04 am

Private emails, FOI and Criminality

Private emails are subject to FOI searches, and it’s a crime intentionally to conceal relevant information.

So, it appears that the Department of Education (DfE) has conceded that business emails sent by private email accounts are subject to the Freedom of Information Act 2000 (FOIA), thus accepting what the right-thinking world, and, indeed, anyone with a glimmer of common sense knew all along.

Plaudits, or brickbats, according to your position on the merits of FOIA, should go to Christopher Cook of the Financial Times, who has pursued the Department of Education (DfE) on this with the enthusiasm of a Jack Russell terrier faced with a scurrying rat. Fellow hacks at the Independent had also joined themselves to the proceedings listed (but now withdrawn) in the First-tier Tribunal (Information Rights). The DfE had had the balls to launch a challenge to a previous decision by the Information Commissioner (ICO) that the information (held in private email accounts) requested by Chris should be released. The decision notice itself was clear, and difficult to argue with, as is the advice on the subject published by the ICO around the same time. One wondered what possible grounds the DfE had to base a successful appeal on, and the withdrawal of the appeal probably answers that point, although it appears the withdrawal was actually prompted by the imminent publication of Cabinet Office guidance.

Some are now predicting that there will be a deluge of FOI requests specifically targeted at information held in private emails, or text messages, and I think this is probably right. What is not clear is how they will be handled. The ICO’s guidance suggests that, faced with requests for information that could be held in private emails, public authorities should restrict themselves to asking the person to search their account and keeping a record to show that this was asked:

The public authority will then be able to demonstrate, if required, that appropriate searches have been made in relation to a particular request. The Commissioner may need to see this in the event of a…complaint

This suggests that, when investigating a complaint about refusal to disclose information, the ICO will restrict himself merely to satisfying himself that an authority has asked its staff to check emails. Absent any evidence that those staff have not been honest about the contents of those private emails, the ICO will take no further action. The reasons for this are, really, quite obvious: the powers open to a public authority to access private email accounts are limited. Although the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 allow an employer to “intercept” an employee’s private emails  (if sent using the employer’s systems) to determine whether they are business-related, those powers must be exercised with due regard to the employee’s privacy rights. The interception of private emails in a private email account (sent using the employer’s systems) must be necessary and proportionate. If an employee has told his or employer that their private emails contain no information caught by an FOI request it is doubtful, absent any evidence to the contrary, that a “trawl” of emails without the employee’s consent would be lawful (I’ve written for PDP journals on this subject – subscription needed).

On one view, then, nothing much has changed with the concession by the DfE, although no doubt many new FOI requests will be made as a result. What has changed, perhaps, is the focus on individuals’ personal responsiblity under FOIA. Currently, section 77 creates an offence if a person alters, defaces, blocks, erases, destroys or conceals a record in response to an FOI request. If a trawl of emails on a public authority’s systems is required this will normally fall to IT, or similar, and employees have little say – or, if you like, given the existence of back-up systems – limited opportunity to commit a section 77 offence. Now, if the same employee is asked whether private emails contain specific information, and he or she untruthfully says “no”, criminality – the mens rea – will be relatively easy to make out.

The question is, how would we find out?

6 Comments

Filed under Freedom of Information, Information Commissioner, Information Tribunal, Privacy, RIPA, Uncategorized

Tagged as , ,

May 7, 2012 · 6:53 pm

Godwin’s Law and Data Protection (or, Let’s Be Careful Out There)

A data protection officer I know has been having a bit of a hard time lately from his managers for questioning their relentless push to encourage greater sharing of information between their public sector organisation and other public sector bodies. My friend has been accused of not being a “can-do” person. In defence of his managers, they are being pushed themselves: despite the Conservative party’s pre-election pledge to “scale back the database state” and the Lib Dems’ commitments not to harvest unneccesary information about people’s private lives, data-sharing is being vigorously promoted.

Sometimes it’s important to share data. I blogged only yesterday about a situation where (if it’s true) a failure to share data possibly had tragic consequences. Similarly I remember once, when I worked in a mental health clinic, how two police officers came in and asked if we knew the whereabouts of one of our regular patients: I had been warned that some police officers would try to trick us into revealing information about our patients, but I knew that this patient was highly vulnerable and unstable and the officers apparently had good reason to know the information. I exercised a discretion that I still wonder about today to disclose that personal data. It was a judgement call, and sometimes you get them wrong –  I hope I didn’t then.

However, it is surely not uncontroversial to say that there are risks in excessive data-sharing. Paul Bernal has blogged today, prompted by the worrying success of the neo-Nazi Golden Dawn movement in last week’s Greek elections, about the importance of recognising what are the current, and historical, implications of surveillance of citizens by the state. “Surveillance” can take many forms – sometimes it’s video recording of people, or retention of their DNA. Sometimes it’s not even the state doing it, but citizens themselves: I recently wrote a rather crude post (which I need to re-visit) questioning whether it was a good idea to have hyper-local media collating and publishing information about people appearing in magistrates’ courts.

Sometimes, as well, it can take the form of creeping databases.  Thus, hypothetically, the state is able to collate the following: person W, who is Jewish, knows person X, who is a trade unionist, who has been known to associate with person Y, who is disabled and has twice been accused of crime Z. The state thinks this is useful data. It might be, but equally it might be excessive, or unnecessarily gathered, or retained too long.

In a modern, liberal, state, none of the identifiying features in my hypothetical example should really raise an eyebrow. In a non-liberal state, however, similar information that has possibly been innocently, or naively, collated, can be misused in horrendous ways: so, in 1940s Holland, municipal registers were used by the Nazis to identify and persecute Jews, trade union membership lists used to persecute organised labour and public health and crime records used to persecute the disabled and criminals.

Maybe I’ve godwinned myself and my own blog, but one cannot avoid the fact that modern digital communication and storage are tremendously powerful – unimaginably so compared to even ten years ago, let alone 70 years. Data-sharing can have enormous and beneficial implications, but we need to exercise caution. We mustn’t amass personal data just because we can. We mustn’t use that data for purposes which were not envisaged when we gathered it. And we mustn’t retain that data just because we can’t be bothered to think what to do with it after its usefulness has passed.

As it happens, all the foregoing  principles are actually enshrined in the statutory Principles in the Data Protection Act 1998. That Act gave domestic effect to an EC Directive, which in part had its genesis in the European Convention on Human Rights. That Convention – in turn – had its genesis in the lessons learned after a fascist party gained support in Europe, and then ultimately took power in a fractured and devastated country.

 

2 Comments

Filed under Data Protection, Privacy

February 17, 2012 · 4:30 pm

Police complaints, a databreach and a High Court injunction

I notice an interesting application in the High Court.

 The Independent Police Complaints Commission (IPCC) has been granted an injunction (actually, a second injunction) requiring that the first defendant, a Mark Warner, disclose to the IPCC the identity of the second defendant -“person(s) unknown” – who Mr Warner has indicated is holding certain information about a third party, as well as the circumstances in which they came to be in the possession of those person(s) unknown.

 The reason I’m posting about this is that it appears that the IPCC disclosed the information about the third party in error to Mr Warner while responding to a subject access request under section 7 of the Data Protection Act 1998 (DPA).

 Mr Warner apparently received some of his own data in response to that section 7 request, but feels that there is further information to which he is entitled, and for his own reasons, has refused to return the papers relating to the third party sent to him by mistake, saying (in a telephone conversation with the IPCC):

If I do not get [the further material which he wants the IPCC to provide to him] within a reasonable timeframe I will not only hang onto the information which I have been sent in error, but I will identify it to Fleet Street

 The IPCC brought the current application not only to protect its own rights, but the Article 8 rights of the third party.

 One wonders if the Information Commissioner has been informed. Inadvertent disclosure of personal data of a third party, of a kind which requires a high court injunction to identify the “person(s) unknown”, sounds like a serious contravention of the DPA of a kind likely to cause substantial damage or distress. Such contraventions can attract monetary penalty notices of up to £500,000.

 As several local authorities know to their cost.

Leave a comment

Filed under Breach Notification, Data Protection, Information Commissioner, police, Privacy